Get Satisfaction: The Many Hats of a Community Manager
http://blog.getsatisfaction.com/2013/01/25/the-many-hats-of-a-community-manager-celebrating-cmad/
Rarely are there parts of an organization that community managers don't touch. In any given workday, they assume a variety of different roles, from customer service reps to marketing assistants. Putting on and taking off these hats in the shuffle can often be a challenging task, but they somehow manage to make it look easy. In honor of all community managers, here's a snapshot of the many personas they take on.
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