Human Resource Intranet Portal

  • Human Resource Intranet Portal
    Research and Redesign
  • Situation
    A large grocery chain was seeking to improve the experience of using the corporate intranet portal. 
    Previous research:
    • Users felt the system lacked organization
    • Some users chose not to engage with the system at all

    Design Research conducted:
    • Interviews with corporate human resource managers
    • Interviews with store managers
    • Interviews with corporate employees
    • Interviews with store employees
    • Review of usage metrics and existing documentation of the system
    • Industry Research to identify best practices 
    • Card Sort to understand user-preferred labels and categories
    • Task Analysis to understand common users tasks
    Strategic goals
    • Allow users to locate documents quickly
    • Allow users to complete tasks  
    • Improve the experience of using the human resource portal
    • Communicate human resource messages to employees
    • Meets the needs of both corporate and store personal.
  • Card Sort Methodology

    Task Based Questions
    • Sort tasks in order of frequency
    • Identify important tasks
    • Eliminate tasks not performed
    • Add tasks not represented

    Organization and Labeling Questions
    • Match tasks to current categories
    • Re-label categories
    • Create new categories
    • Organize content
  • System Roles and Functions

    A summary of the various users and their access to different types of information within the intranet portal.
  • Splash Screen Wireframe

    A splash screen was created to allow non logged in users to access public informational messages from outside the company firewall. Users would be able to keep up to date on the latest human resource messages without the need for login.

    In this example, the background has been modified to show a theme: Breast Cancer Awareness. Allowing theme updates to the splash page allows users to see a constantly refreshed page. This gives users the feeling that content on the site is up to date and current.

  • Team Member Lookup Wireframe

    Allows managers to choose a team member profile to edit. 
    • Managers can click on a team member profile to select.
    • Managers can switch to a new manager action using a drop down menu.
    • Actions available are relevant to the section the user is in.
    • Manager Actions include: view profile, view personal data, modify data, team member job history, job history, emergency contact information, visa permit data and compensation history.