• Situation
    A large grocery chain was seeking to improve the user experience for team members and program administrators using their employee-facing intranet portal. 
     
    Previous research:
    Users felt the system lacked organization.
    Some users were not engaging with the system.
    No research explored why some users were not engaging with the system.
     
    Design Research:
    1. Card Sort to understand user-preferred labels and categories
    2. Task Analysis to understand common users tasks
    3. Review of usage metrics and existing documentation of the system
    4. Industry Research to identify best practices for PeopleSoft and Intranet Portals
    5. Demographic Surveys to better understand non user barriers to use
    6. Interviews:
        corporate human resource managers
        corporate employees
        store managers
        store employees
     
    Strategic goals
    Allow users to locate documents quickly
    Allow users to complete tasks  
    Improve the experience of using the human resource portal
    Communicate human resource messages to employees
    Meets the needs of both corporate and store personal.
  • Card Sort used to understand user-preferred labels and categories
     
    Organization Questions
    1. Sort tasks in order of frequency
    2. Identify important tasks 
    3. Eliminare tasks not performed
    4. Add tasks not represented
     
    Labeling Questions
    1. Match tasks to current categories
    2. Re-label categories
    3. Create new categories
    4. Organize Content
     
    Findings| Most Important Tasks for All Team Members
    1. Viewing paychecks
    2. Reviewing benefits
    3. Updating personal information
    4. Reviewing 401k investments
    5. Finding current company job postings
    6. Contacting the company help desk
    7. Updating Direct Deposit
    8. Viewing Medical Information
    9. Finding information regarding team member discounts
  • System Roles and Functions

    A summary of the various users and their access to different types of information within the intranet portal.
  • Splash Screen Wireframe

    A splash screen was created to allow non logged in users to access public informational messages from outside the company firewall. Users would be able to keep up to date on the latest human resource messages without the need for login.

    In this example, the background has been modified to show a theme: Breast Cancer Awareness. Allowing theme updates to the splash page allows users to see a constantly refreshed page. This gives users the feeling that content on the site is up to date and current.


  • Team Member Lookup Wireframe

    Allows managers to choose a team member profile to edit. 
  • Strategies for Improving Communication with Team Members