September 22: I had a terrible experience this weekend renting a car using Hertz 24/7. Crucial information was not communicated and major user experience issues were noted. When selecting a pick-up location, no details were provided, an address had been listed, but there were no notes indicating where within the parking garage one would find the car, nor was information provided about exiting garage payment. I ran into many issues while renting a car with this program, most of which could have been avoided had proper communication occurred. I have drawn out a wireframe including features I think would greatly improve this service, however after the experience I had this weekend, I can confidently say that I will not be using this program again.